Refund Policy

Last Updated: January 2025

1. Free Catalog Service

WinterJoy Canada provides winter recreation catalogs completely free of charge to Canadian residents. Since no payment is required for our catalog service, no refunds are applicable.

2. Third-Party Services

Our catalog features winter recreation businesses and activities across Canada. Any purchases made directly with these third-party providers are subject to their individual refund policies, not ours.

3. Data Removal

If you wish to be removed from our mailing list or have your information deleted, you may:

• Email us at unsubscribe@winterjoycanada.com
• Use the unsubscribe link in any email we send
• Contact our customer service team

4. Catalog Delivery Issues

If you experience issues with catalog delivery, we will:

• Attempt redelivery to a verified address
• Provide digital catalog access when possible
• Update your mailing preferences

5. Promotional Offers

Promotional offers featured in our catalogs are subject to terms and conditions set by individual businesses. WinterJoy Canada is not responsible for honoring these offers.

6. Contact for Issues

For any service-related concerns, contact us at:

Email: support@winterjoycanada.com
Phone: 1-800-WINTER-1
Address: WinterJoy Canada, 123 Winter Lane, Toronto, ON M5V 3A8, Canada